Technical Support Advisor
Employer: RBC Royal Bank · Posted 1 month ago
Open
Canada only
Hybrid
Victoria, BC, Canada
Contract
Customer Support & Success
About this role
Own a queue of customer conversations end to end — diagnosing issues, writing clear replies, and escalating the ones that need engineering. You will be the first person customers talk to, so tone and accuracy matter as much as speed. This role is hybrid — normally two to three days a week on site in Victoria. Applicants must already be authorised to work in Canada.
Benefits
What this role comes with.
401(k) with matching
Equity / stock options
Performance bonus
Referral bonus
Paid overtime
Skills for this role
Zendesk
Intercom
Written Communication
Troubleshooting
Apply directly below — a Remotie recruiter reviews and presents your application to RBC Royal Bank's hiring team once your profile is verified.