Customer Experience Associate
Employer: Coursera · Posted 1 month ago
Open
USA only
Hybrid
Portland, OR, USA
Full Time
Customer Support & Success
About this role
Own a queue of customer conversations end to end — diagnosing issues, writing clear replies, and escalating the ones that need engineering. You will be the first person customers talk to, so tone and accuracy matter as much as speed. This role is hybrid — normally two to three days a week on site in Portland. Applicants must already be authorised to work in the United States.
Benefits
What this role comes with.
Dental insurance
Vision insurance
Life insurance
Mental health support
Wellness stipend
Skills for this role
Zendesk
Intercom
Written Communication
Troubleshooting
Apply directly below — a Remotie recruiter reviews and presents your application to Coursera's hiring team once your profile is verified.