Customer Experience Associate
Employer: Air Canada · Posted 3 weeks ago
Open
USA & Canada
Remote
Toronto, ON, Canada
Full Time
Customer Support & Success
About this role
Own a queue of customer conversations end to end — diagnosing issues, writing clear replies, and escalating the ones that need engineering. You will be the first person customers talk to, so tone and accuracy matter as much as speed. This role is fully remote. Open to applicants authorised to work in either the United States or Canada.
Benefits
What this role comes with.
Life insurance
Mental health support
Wellness stipend
401(k) with matching
Equity / stock options
Skills for this role
Zendesk
Intercom
Written Communication
Troubleshooting
Apply directly below — a Remotie recruiter reviews and presents your application to Air Canada's hiring team once your profile is verified.