Support Team Lead
Employer: Flexport · Posted 1 month ago
Open
USA only
On-site
Atlanta, GA, USA
Full Time
Customer Support & Success
About this role
Own a queue of customer conversations end to end — diagnosing issues, writing clear replies, and escalating the ones that need engineering. You will be the first person customers talk to, so tone and accuracy matter as much as speed. This role is based on site in Atlanta. Applicants must already be authorised to work in the United States.
Benefits
What this role comes with.
Performance bonus
Referral bonus
Paid overtime
Weekly pay
Paid time off
Skills for this role
Zendesk
Intercom
Written Communication
Troubleshooting
Apply directly below — a Remotie recruiter reviews and presents your application to Flexport's hiring team once your profile is verified.