Support Team Lead
Employer: FedEx · Posted 1 month ago
Open
USA & Canada
Hybrid
Chicago, IL, USA
Full Time
Customer Support & Success
About this role
Own a queue of customer conversations end to end — diagnosing issues, writing clear replies, and escalating the ones that need engineering. You will be the first person customers talk to, so tone and accuracy matter as much as speed. This role is hybrid — normally two to three days a week on site in Chicago. Open to applicants authorised to work in either the United States or Canada.
Benefits
What this role comes with.
Equity / stock options
Performance bonus
Referral bonus
Paid overtime
Weekly pay
Skills for this role
Zendesk
Intercom
Written Communication
Troubleshooting
Apply directly below — a Remotie recruiter reviews and presents your application to FedEx's hiring team once your profile is verified.